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New Contributor
Posts: 2
Registered: ‎03-25-2020
Accepted Solution

Pixma MX490 unable to print with black only

I'm trying to print a simple text document that is ONLY black/white. I don't need color ink at all. It will print a system alignment page in black, but won't print anything I send it.

 

Both cartridges are installed, black has ink, color has no ink. I've cleared the error by holding the stop button for 5+ seconds.

 

I then wen't into Control Panel > Devices and Printers > PIXMA MX490 (right click, Printing Preferences) > Maintence > Ink Cartridge Settings. I selected "Black only" from the drop down and clicked OK.

 

After doing that I get the message "The following ink cartridge will be used for the specified printing. Color. The settings in the Ink Cartridge Settings on the Maintenance tab of the printer driver will be disabled."

 

So it's not letting me print in "Black only" by disabling my changes.

 

How can I print in Black only without having any color ink?

 

 

printer problem_2.PNG

 

 

printer problem_1.PNG

 

 

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Frequent Contributor
Posts: 104
Registered: ‎02-23-2020

Re: Pixma MX490 unable to print with black only

The help text in the dialog for specifying 'Black Only' mentions that such a setting will only work for Plain Paper or Envelope media type.  What is the Media Type you currently have selected?

EOS 5D IV, 50mm f/1.2L, 135mm f/2 L, 600EX-RT (x6), ST-E3-RT, Vixia HF G50
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New Contributor
Posts: 2
Registered: ‎03-25-2020

Re: Pixma MX490 unable to print with black only

Plain Paper.

 

printer problem_3.PNG

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Honored Contributor
Posts: 6,402
Registered: ‎11-13-2012

Re: Pixma MX490 unable to print with black only

[ Edited ]

Turn off borderless printing. 

https://ugp01.c-ij.com/ij/webmanual/PrinterDriver/W/MX490%20series/1.0/EN/PPG/dg-c_ink_cartridge.htm...

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
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