cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pixma MX490 Print head won't position for ink change

LDBurr
Apprentice

Printer is brand new out of the box.  I didn't get the ink cartridges in correctly, which shouldn't be a big deal.  But the print head will not return to the proper position for cartridge removal/loading.  It is not jammed - the head moves back and forth as it should when the power is turned on.  I've tried everything in the troubleshooting guides.  Anyone know how to manually send the ink cartridges to where I need them to be?  Thanks for your help.  

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi LDBurr,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements