02-25-2017 06:21 PM
Printer is brand new out of the box. I didn't get the ink cartridges in correctly, which shouldn't be a big deal. But the print head will not return to the proper position for cartridge removal/loading. It is not jammed - the head moves back and forth as it should when the power is turned on. I've tried everything in the troubleshooting guides. Anyone know how to manually send the ink cartridges to where I need them to be? Thanks for your help.
02-26-2017 09:40 AM
Hi LDBurr,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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