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New Contributor
Posts: 1
Registered: ‎05-01-2021

Pixma MX410 won't turn on

[ Edited ]

My Pixma MX410 won't turn on, flashes for message 'printer error has occurred, 5B00.' It previously indicated a full ink absorber, bypassed by pressing 'OK.' Cannot access the ink absorber to clean it. Any fixes or must I take printer to repair?+

Product Expert
Posts: 3,885
Registered: ‎07-28-2014

Re: Pixma MX410 won't turn on

[ Edited ]

Hi agmorton,

 

The error that you are experiencing is an indication that your PIXMA MX410 would require service.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002.  They're available weekdays and Saturdays after 9 AM ET (6 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.

 

 

 

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