01-31-2019 12:08 PM
I have a model MX920 that is connected to my home network via Ethernet. We have two desktops that communicate perfectly with the printer (printing and scanning) with just about perfect results.
But when I use my laptop which is connected to the same hub over wifi, it appears to find the printer but nothing is ever printed.
Is it possible to mix and match wifi with ethernet or can someone please suggest how I might print from the laptop?
There are no outstanding updates for the Canon firmwre and all computers mentioned are using latest version of Windows 10.
Any assistance would be much appreciated!
02-01-2019 10:04 AM
There is no requirement that all network devices need to be wired to print successfully. If properly configured, any device that connects to your network (wired or wireless) can and should be able to print. This includes mobile devices.
What is the printers IP address
Can you PING it (from the laptop)
Did you run set up and install the device on the laptop?