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New Contributor
Posts: 2
Registered: ‎12-15-2018

Pixma MP970 & Pixma TS9020 - Out with the Old, In with the New?

Hi!  I've own 3 laptops, all running Windows 10 Home.  The newest I use all the time, connecting to the Pixma TS9020.  I've been updating the 2nd & 3rd computers, which have Pixma MP970 software on them. I tried printing from the 2nd & 3rd computers yesterday, and got the following message: "A file required by the Canon IJ Status Monitor is missing, or a different version exists.  If restarting the computer does not correct the problem, reinstall the printer driver."

 

Looking at the software on the 2nd/3rd computers, I see MP970 stuff that I think I can uninstall, but I'm hesitant to do so because I've at least gotten them to print to my TS9020.  Should I ditch the old, and reload the TS9020 drivers?

 

Thanks for your help!

 

Respected Contributor
Posts: 1,179
Registered: ‎11-19-2017

Re: Pixma MP970 & Pixma TS9020 - Out with the Old, In with the New?

Greetings,

Yes you should remove and install the correct drivers for your product. 

 

 

Rick
Bay Area - CA
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