05-15-2019 04:30 PM
Hello, I am settting up this printer and having an issue with scanning. All is well with printing, but I can't get it to scan. The printer says it is preparing the document to scan, but keeps going back to "place document on glass and press go" - ? I am using a laptop (wired connection) with Windows 10. Any advice or assistance would be appreciated. Thank you!
Solved! Go to Solution.
05-16-2019 04:23 AM
I understand that you have encountered scanning difficulty with the PIXMA MP560. To assist in resolving this issue I recommend reinstalling the MP Driver and the MP Navigator software. The following steps will assist you:
To install the MP Navigator software, please follow the steps below:
05-16-2019 04:05 PM
Hi Caemene, This was successful, and the printer is now scanning - Thank you! I am now trying to figure out the MP Navigator software as two similar documents came through in different formats when scanned - one as a jpg and one as pdf. I would welcome any advice.
05-17-2019 06:25 AM
After the scan is complete, the MP Navigator program will give you the option to either "SAVE" or "SAVE AS PDF".
05-17-2019 02:41 PM
Hi Caemene, I am not given that option after the scan is complete. The document is going directly into the MP Navigator program either as a jpg or pdf. I am now trying to determine how to name and save the document to my laptop files rather than it existing only n Navigator. Thank you for your assistance!
05-18-2019 07:22 AM
When using the MP Navigator program which of the below images are you seeing Image 1 or Image 2. To adjust the settings so that you can name and save each file as you perfer perform the following steps:
Also, if you are using Image 2, when scanning Documents use the PDF option so if the scan is more than one page all pages will be saved to the same file name.
05-19-2019 09:00 PM
Hi Caemene, The image on the left (in your prior response) is the one that appears, but the options provided using the steps you outlined does not include pdf, unfortiantely. However, I found that I am able to use "custom scan with one-click" when I want to scan and safe a document as pdf. Thank you again for your assistance!