Pixma MG7700 support code 1750

[lmobley]

I have Canon MG7700 printer, I just replaced the PGBK cartridge, it is telling me that the ink cartridge is not recognized.  I replaced it with Cartridge World PC-B-PGI250-HC.  It looks exactly the same as the one that I removed.  The light is lit indicating that it is in place.  Please help.  

[ArthurJ]

Hi Imobley,

Third-party, and refilled inks may not register properly.  You can try to disable the ink sensor by pressing and holding the red Stop/Resume button for 5-7 seconds. You should then be able to print until the ink cartridge is empty.

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[suzyf555]

I have used the stop button to clear the new ink issue several times.  It still isn't helping.  I have tried the home button to redo the maintenance to the unit.  I am unable to bring it up.I have also tried to do maintance on my laptop as well.  Still no help.

[ArthurJ]

Hi suzyf55,

Please reply with the information that is on the cartridges( ink number, where they were made, etc).

We look forward to your reply.

[tuckerm83]

I have a Pixma TS6020 with the same issue. Holding the stop/resume button for 5-7 seconds did not resolve the problem - still getting the error message. Does the printer have to be powered off or on? I tried this with the printer on.