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New Contributor
Posts: 1
Registered: ‎05-03-2021

Pixma MG7520 will not power on/off correctly

I have a PIXMA MG7520 that refuses to complete the power ON or OFF processes correctly.

 

1)  When I turn on the printer I am get this really annoying message.

 

2021-05-03 16.08.04.jpg

 

 Which is immediately followed by 

2021-05-03 16.23.00.jpg

This messages stays on the screen for 45-70 minutes.

Pressing the power or home buttons do nothing, nor does sending a print job to the printer.

 

 

2)  When I go to turn off the printer I push the power button specifically to avoid problem #1 above.

The screen displays

2021-05-03 16.08.21.jpg

That messages stays on the screen for days on end.  So far "a while" once lasted for 39 days before the power blinked landing me back at problem #1.

I now get to where I turn on the printer the day before I want to use it.

 

How do I correct these problems?

 

Yes, I checked for latest firmware.

2021-05-03 16.28.06.jpg

 

 

Esteemed Contributor
Posts: 3,251
Registered: ‎11-19-2017

Re: Pixma MG7520 will not power on/off correctly

Greetings,

Based on your description...  Cannot power the device on or off successfully, I believe the printer requires service.

 

Steps I would perform:

 

The printer needs to connect to stable, reliable power.

 

Unplug the device

Press and hold the power buttin for 15 sec.

Wait about 60 secs and reconnect to the printer to power.

Attempt to power on normally

 

If it doesn't, the printer will require service:

 

Canon U.S.A., Inc. | Service Request

 

 

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
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