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New Contributor
Posts: 1
Registered: ‎08-01-2020

Pixma MG7120 - Mac - Black & White print shows up in cyan color

Hi - Am trying to print in black and white option to my printer MG7120. But it prints in cyan color, I believe.

 

Am using Mac OS Mojave 10.14.6.

 

The printer ink level for black is more than 50%. The ink level for cyan shows as low though.

 

When I try choosing 'Color' option, it prints fine. Am not sure why black and white option is behaving weird.

 

Pls let me know if you need more details.

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Product Expert
Posts: 3,236
Registered: ‎10-16-2012

Re: Pixma MG7120 - Mac - Black & White print shows up in cyan color

Hello.

 

Start by printing a nozzle check pattern.  Visit THIS LINK for details about this procedure.  When the pattern prints, visit THIS LINK for an example of what the print should look like.

 

If any colors are missing or are broken up, cleanings should be performed.  Visit THIS LINK for details on how to perform normal and deep cleaning procedures.

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