09-21-2014 01:39 AM
Just pruchased 7120. Doing set up got to the add paper for alignment The paper jammed and code says hit cancel button and restart. There is no cancel button . I cant clear the paper jam and the only button to access is the on/off button. Says code 6000. HAve unlugged, restarted. Nothing makes a difference. In teh store before I bought it, there display printer had teh same problem. I asked them what happens if I get the same thing on my new printer they opened a new printer and set it up for their display. with out problem. Now I am home with a new one and cant do anything, HELP!
10-13-2014 08:29 AM
To try and resolve the paper jam, please turn off the printer and unplug it, then remove the back panel on the printer, then the gray plastic piece. Hopefully, you will be able to see the paper that is jammed in the printer and be able to remove it.
Once the gray plastic piece and back panel have been put back on, please plug the printer back in and turn it back on. If the error persists, the printer will require servicing. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
09-02-2016 01:13 PM
Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.