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New Contributor
Posts: 1
Registered: ‎12-04-2016

Pixma MG6220 scanner and MP Navigator Ex stopped working

I have a Pixma MG6220. I am running windows 10. I have been printing and scanning over wifi for quite a while. The scan feature has suddenly stopped working. I can still print over wifi. I noticed that MP Navigator Ex will not launch. No errors reported anywhere, it simply does nothing when I try to scan or launch the app. I reinstalled the printer driver, and also MP Navigator Ex. No change.

 

Any suggestions? I may need to purchase the cable so I can connect it up. It was lost in one of the house moves.

 

Thanks,

 

Jim

Product Expert
Posts: 2,427
Registered: ‎07-28-2014

Re: Pixma MG6220 scanner and MP Navigator Ex stopped working

Hi jinm64,

 

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

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