cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pixma MG6220 scanner and MP Navigator Ex stopped working

jinm64
Apprentice

I have a Pixma MG6220. I am running windows 10. I have been printing and scanning over wifi for quite a while. The scan feature has suddenly stopped working. I can still print over wifi. I noticed that MP Navigator Ex will not launch. No errors reported anywhere, it simply does nothing when I try to scan or launch the app. I reinstalled the printer driver, and also MP Navigator Ex. No change.

 

Any suggestions? I may need to purchase the cable so I can connect it up. It was lost in one of the house moves.

 

Thanks,

 

Jim

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi jinm64,

 

It is recommended that you contact live technical support . There is NO charge for this call. Real time feedback of a live technical support call would be very beneficial in this case.

Please dial 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays). A Canon technical support representative will be able to resolve this issue faster.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements