Hi cedangeles,
You can try restarting your printer without the inks, if possible. This way, when you restart your printer, it will force a different error message telling you it could not detect or recognize your inks. Once you have this error, install the inks back and check if it will go back to the same error message. Click HERE for instructions on how to remove your inks.
If you cannot remove the inks or if the problem persists, the printer will require service. Please note that this unit had been retired in 2016 and we no longer stock parts to repair or no longer offer repair on this unit.
An option available to you is the Canon Upgrade Program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a new or refurbished product that uses Canon's newest technologies, including such features as built-in WiFi, AirPrint and Cloud Print, carries a one year limited manufacturer's warranty, and to help you get up and running quickly, we also offer free ground shipping.
If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with email technical support and that the Canon Upgrade Program was offered.
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