12-08-2019 04:49 PM
My printer has started printing incompletely. It seems to mainly be the black ink. I have tried cleaning the printer heads, deep cleaning the printer heads, aligning the print heads, and exchanging the cartridge but nothing seems to be improving my print quality. I have attadched an example.Any thoughts or ideas?
12-09-2019 09:49 AM
Your image is indicative of a clogged print head. I know you said you had performed several cleanings, but the issue persists.
12-16-2019 11:02 PM
Thank you for your suggestion. I reseated the printer head, as suggested, and did another deep clean but the problem persists. When I printed the nozzle check pattern, the only color that has issues is the one in the PGBK slot. Any other thoughts or ideas?
12-18-2019 01:46 PM
Please try cleaning the encoder:
If the issue persists, your PIXMA MG5320 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.