02-14-2020 01:24 PM
We recently returned south for the winter, and started having print quality issues -- out of alignment, partial printing, etc. We replaced the print cartridges but we're still having problems, so I tried to print an alignment page. After printing about 1/3 of the page, the printer turned off. I thought it was a fluke, so tried again, but it did the same thing. What should I do? I should mention we were away for a couple of years; but it did print some, just not well.
02-14-2020 02:41 PM
If the MG3620 is powering off in the middle of printing, it was likely the victim of a few power outages (which can fry the printer's board), and/or internal damage caused by environmental factors (excessive heat/cold, condensation, etc.).
One option I can offer is the Canon Upgrade Program. The Canon Upgrade Program provides a one-time discount on the purchase of a replacement printer directly through Canon U.S.A., and comes with free ground shipping. If you're interested, you may call one of our phone-based Canon Direct agents at (866) 443-8002.
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