Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 1
Registered: ‎02-14-2020

Pixma MG3620 issues

We recently returned south for the winter, and started having print quality issues -- out of alignment, partial printing, etc.  We replaced the print cartridges but we're still having problems, so I tried to print an alignment page. After printing about 1/3 of the page, the printer turned off.  I thought it was a fluke, so tried again, but it did the same thing.  What should I do?  I should mention we were away for a couple of years; but it did print some, just not well. 

Reputable Contributor
Posts: 858
Registered: ‎11-13-2019

Re: Pixma MG3620 issues

Hi JReed.


If the MG3620 is powering off in the middle of printing, it was likely the victim of a few power outages (which can fry the printer's board), and/or internal damage caused by environmental factors (excessive heat/cold, condensation, etc.).

 

One option I can offer is the Canon Upgrade Program. The Canon Upgrade Program provides a one-time discount on the purchase of a replacement printer directly through Canon U.S.A., and comes with free ground shipping.  If you're interested, you may call one of our phone-based Canon Direct agents at (866) 443-8002.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement