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New Contributor
Posts: 2
Registered: ‎06-24-2021

Pixma MG3620 Printing every other line



I have a pixma MG3620 that was working perfectly fine this morning but it suddenly started printing only every other line. I have recently refilled the ink cart manually (to save money) and it was working fine until today (time of this post). I noticed that it is mainly happening with monochromatic prints. I have cleaned the print head of the ink cartriages but am still yielding the same result. Please help. I have attached the various prints that i have printed that have this issue.IMG_0248.JPGIMG_0247.JPG

Esteemed Contributor
Posts: 3,617
Registered: ‎11-19-2017

Re: Pixma MG3620 Printing every other line


I would suggest you perform all of the maintenance checks,,  Nozzle check, Alignment, Check the encoder timing strip is not dirty, etc,  In the end it might be the 3rd party ink, but you didn't say how long you had been using it, or if it worked correctly prior to this.


Tooubleshoot Print Quality Issues:


Canon : PIXMA Manuals : MG3600 series : Print Results Are Unsatisfactory

Bay Area - CA
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New Contributor
Posts: 2
Registered: ‎06-24-2021

Re: Pixma MG3620 Printing every other line

@shadowsports I’ve only had the printer for less than a year and it was working perfectly fine right up to about 2 hrs prior to my initial post.

Product Expert
Posts: 1,218
Registered: ‎11-19-2018

Re: Pixma MG3620 Printing every other line


I recommend you contact Canon support at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST excluding holidays.


You will need to have a Canon account when you call. If you have not created account, please click HERE:

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