09-04-2020 08:54 AM
I have a Pixma MG3620 and using latest driver win-mg3600-1_0-mcd on Windows 10.
The problem is the GUI windows from the driver does not show the buttons for me to go forward with the install.
Computer: HP Compaq Elite 8300 SFF
Video card: NVIDIA GeForce GT 1030
OS: Windows Version 10.0.18363 (64 bit)
RAM: 16 Gb
I have tried multiple resolutions and restarted the driver, restarted the computer, set the properties of the exe file to execute in Windows 8 compatibility mode, disable full screen, execute in 640 X 480 (all combinations of those properties) with same results.
How can I get the GUI to show the missing buttons at the bottom?
Solved! Go to Solution.
09-04-2020 09:50 AM
Got it working from a feature about large resolution support disabled. The only option was to unable it and log off. It worked and I cannot find this setting where it comes from.
Sorry for the patial answer.
Would be nice to have a driver a little more robust.
09-04-2020 11:03 AM - edited 09-04-2020 11:06 AM
Are you in Canada?
Maybe try running the installer intended for your region:
[Ver.1.01] - The failure that may disable installation when PC detects the printer before driver is installed is modified. (Windows 10)
Might be unrelated to your issue, but a better match for your device none the less.