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Posts: 1
Registered: ‎08-22-2017

Pixma MG3022 not scanning

My printer will not scan from the quick menu. An error message will pop up saying "Printer in use or an error has occured. Check Status." I am able to scan using paint. I'm using windows 7.  I've tried rebooting the printer and laptop, uninstalling the drivers and reinstalling still no way to scan using the utility. 

Product Expert
Posts: 2,148
Registered: ‎07-28-2014

Re: Pixma MG3022 not scanning

Hi mross,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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