12-15-2020 06:30 AM
I won't be getting a printer, until I can afford to get a new desktop. This one is so old, that it won't work with any new printers. It did the "USB item not recognized" with an HP printer that had been working wonderfully for quite a while.
12-15-2020 09:39 AM
You have windows 10 so it may not be the computer anyway. Have you checked the USB controllers under the device manager? Right click the start button at bottom left and left click the device manager, the USB controllers are at the bottom. Left click that to get a list of the devices connected to your computer through USB. Ensure that the HP shows on one of the generics and if not, the HP may have actually developed a fault. I'd then try downloading the appropriate drivers from the HP site and try to reconnect. If that doesn't solve it you have to consider either the printer or the computer because a new USB driver involves a new motherboard. Pretty pricey anyway and only a true Geek would be comfortable with such an operation.
If you have an I5 or later intel processor you probably don't need a new computer depending on what you use it for. The cost of any new coming Operating System after W10 would then justify the expense. Even then if you have a usable Tower the OS would be cheaper, much cheaper depending on which tower you decide to purchase. You would then still be facing the expense of a new printer after all.
My best wishes to a fellow sufferer of what's looking like a factory run of substandard Canon Printers. Merry Christmas
03-10-2021 01:40 PM - edited 03-10-2021 01:42 PM
I know this is extremely late, but I have an answer for how to fix this for anyone who is looking for an answer in 2021. Like me, you probably plugged the printer in to the computer and turned it on before trying to install the drivers, I know I did! And... that was the problem. So here's how to fix it:
1. Disconnect the printer from your computer and turn it off.
2. Uninstall everything. Go to Printers in settings and Remove the printer. Uninstall every driver you've tried to install, any of the secondary programs, etc. Get rid of all of it.
3. Restart your computer just to make sure everything is gone.
Now we do it "right".
1. DO NOT CONNECT THE PRINTER TO THE COMPUTER.
2. Click on the install package and install the drivers and secondary programs you want.
3. ONCE the install program asks you to connect and turn it on, NOW you can connect it.
4. The install program will now work properly and you will swiftly be done with the setup process.
05-02-2021 06:54 PM - edited 05-02-2021 06:56 PM
I spent hours trying to install this printer driver. Even went a got a new USB. I was SO FRUSTRATED and you fixed it all for me. Thank you so much for taking the time to post a solution. God Bless.
This is to a previous post from kryseli
05-06-2021 09:37 AM
I tried this solution and it didn't work at all. 3 different cables that work with another printer won't work. It appears to be stuck on when the software is registering with the printer itself and then stops after 5min. I know this is an older model, but I did buy it brand new. Is there something else I can try?
05-07-2021 02:56 PM
As soon as I read this answer to 'drivers won't install", I knew it was the fix. Sure enough, it worked for me! I was about to give up and found this response when doing a search for the answer. Thanks!