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New Contributor
Posts: 2
Registered: ‎02-14-2020
Accepted Solution

Pixma MG2520/iMac Catalina10.15.3

I just upgraded my iMac to Catalina 10.15.3. My printer works fine, as always, but the scan utility shows a box with "Canon IJ Scan Utility2” needs to be updated." I updated via the Canon website, but still get the box. Any tricks so I can still use the scan utility?

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Product Expert
Posts: 505
Registered: ‎11-13-2019

Re: Pixma MG2520/iMac Catalina10.15.3

Hi JerryCPP.


If the "'Canon IJ Scan Utility2' needs to be updated" error didn't go away after installing the newer version of the IJ Scan Utility from the MG2520 Drivers & Downloads page, drag the IJ Scan Utility folder to the trash, then run the installation again.  That will ensure the latest version is what is installed and used.  This process will reset any IJ Scan Utility settings back to default.

 

If this is a time-sensitive matter, you may click HERE to search our knowledge base, or create/log into a Canon Account and register your printer HERE for additional support options.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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New Contributor
Posts: 2
Registered: ‎02-14-2020

Re: Pixma MG2520/iMac Catalina10.15.3

Thank you, Darius. That got the printer/scanner working - now if I can figure out how to email the document to myself. I am not hooked up to Mail; I use JUNO for my email.
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Product Expert
Posts: 2,644
Registered: ‎07-28-2014

Re: Pixma MG2520/iMac Catalina10.15.3

Hi JerryCPP,

 

Because you are using a web based email, the scanned item would have to be attached to the outgoing email manually.

 

To email a scanned document, please use the Document button on the IJ Scan Utility.

 

Once the document has been scanned and saved, open a new email message.  Click the Files or Attachment button to manually attach the document to your email message.

 

https://ugp01.c-ij.com/ij/webmanual/ScanUtility/M/MG2500%20series/2.0/EN/SU/Top.html

 

 

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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