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Occasional Contributor
Posts: 7
Registered: ‎07-24-2020

Pixma G5020 Printing Colors Inaccurately

My Canon G5020 is printing colors inaccurately. See included images. The first one is the printout; the second is the source.

 

The heads are not clogged. I've cleaned them, deep cleaned them, and did an ink purge.

 

The print test comes out perfectly… just way wrong and way too dark.

 

I've also done a factory reset.

 

Any ideas?

 

IMG_6056.jpgcolor_chart.jpg

 

 

Esteemed Contributor
Posts: 3,351
Registered: ‎11-19-2017

Re: Pixma G5020 Printing Colors Inaccurately

Greetings,

 

"The print test comes out perfectly… just way wrong and way too dark."

 

Are you certain you haven't put the wrong color ink in one of the tanks.  

 

Given the steps you have already performed, I'd contact Canon. 

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
Occasional Contributor
Posts: 7
Registered: ‎07-24-2020

Re: Pixma G5020 Printing Colors Inaccurately

[ Edited ]

100% certain that the tanks have the right color. Printer didn't start out like this and I haven't added any new ink.

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