Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 2
Registered: ‎08-04-2019

Pixma G3400 doesn't print dark magenta

Hello, 

Please help me.  Printer doesn't print  dark magenta although light  magenta  is printed

What can be a reason?  Thank you.

 

nozzle

Highlighted
Product Expert
Posts: 3,085
Registered: ‎07-28-2014

Re: Pixma G3400 doesn't print dark magenta

Hi oleg,

 

Please make sure that your G3400 contains ink.  Next, please perform 1 or 2 printhead cleanings.  To do this, please follow the steps in the manual:

 

https://ugp01.c-ij.com/ij/webmanual/Manual/All/G3010%20series/EN/UG/ug_m_01_01_c.html

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Highlighted
New Contributor
Posts: 2
Registered: ‎08-04-2019

Re: Pixma G3400 doesn't print dark magenta

all inks are there.  As you can see light  magenta  is printed.  I did many cleanups of printhead.

I cleaned up color printhead by distiled water and that is didn't help.  Looks like  printhead is died? 

Highlighted
Product Expert
Posts: 1,089
Registered: ‎11-19-2018

Re: Pixma G3400 doesn't print dark magenta

Hi oleg,

 

Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

 

We look forward to hearing from you.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement