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New Contributor
Posts: 3
Registered: ‎09-10-2020

Pixma G-6020 setup

I am following the setup instructions for the Pixma G-6020. The screen for language selection appears, and I clicked OK. THen I get a screen that says: "Set to English?" and below it "Yes     <Cancel>"     There are no "Yes" or "cance" buttons on the machine, and pushing on the LCD display does nothing. When I push the "OK" button again, it just takes me back to the first screen for language selection. What am I missing? I am stuck in an endless loop and cannot finish setting up the printer. Can someone please help?

Esteemed Contributor
Posts: 3,262
Registered: ‎11-19-2017

Re: Pixma G-6020 setup

Greetings,

What operating system are you ruuning and what driver or software version are you trying to install?

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 3
Registered: ‎09-10-2020

Re: Pixma G-6020 setup

Thank for your reply - I was stuck before I got to the part of installing the printer on my computer. I finally got through to Canon customer service on the phone & got the help I needed!
Esteemed Contributor
Posts: 3,262
Registered: ‎11-19-2017

Re: Pixma G-6020 setup

Greetings,

If you wouldn't mind posting the solution, it might help others.  

 

Thanks

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 3
Registered: ‎09-10-2020

Re: Pixma G-6020 setup

[ Edited ]

(1) The screen on the G-6020 does not actually light up; you have to use a flashlight if your room light is not sufficient.

 

(2) Anything on the screen that is enclosed in < > can be toggled with the left and right arrows, and then after you make your choice, you click "OK" . My problem was that I could not figure out how to get past the first screen where you choose the language for the printer. It  just did not make sense to me. The tech support person guided me through the setup - so if you are having issues with that, I can tell you it is well worth waiting on hold with telephone customer service in order to get help.

New Contributor
Posts: 1
Registered: ‎02-23-2021

Re: Pixma G-6020 setup

Would you mind sharing the fix? My grandmother is having this issue and has had no success trying to reach customer service. Thx!

Highlighted
New Contributor
Posts: 2
Registered: ‎03-01-2021

Re: Pixma G-6020 setup

Please share what you learned!!! I'm having the same problem and I've been on hold with tech support for ages. It can't be that hard... Must be some trick that isn't obvious...

New Contributor
Posts: 2
Registered: ‎03-01-2021

Re: Pixma G-6020 setup

OK- Here's the answer: Use the '<' button to move the < > around OK, so it looks like this: < OK >. Then press the OK button. Jeez. What an unintuitive interface. 

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