09-10-2020 06:18 PM
I am following the setup instructions for the Pixma G-6020. The screen for language selection appears, and I clicked OK. THen I get a screen that says: "Set to English?" and below it "Yes <Cancel>" There are no "Yes" or "cance" buttons on the machine, and pushing on the LCD display does nothing. When I push the "OK" button again, it just takes me back to the first screen for language selection. What am I missing? I am stuck in an endless loop and cannot finish setting up the printer. Can someone please help?
09-11-2020 10:34 AM
What operating system are you ruuning and what driver or software version are you trying to install?
09-11-2020 10:55 AM
09-12-2020 09:15 AM
If you wouldn't mind posting the solution, it might help others.
09-12-2020 04:40 PM - edited 09-20-2020 02:26 PM
(1) The screen on the G-6020 does not actually light up; you have to use a flashlight if your room light is not sufficient.
(2) Anything on the screen that is enclosed in < > can be toggled with the left and right arrows, and then after you make your choice, you click "OK" . My problem was that I could not figure out how to get past the first screen where you choose the language for the printer. It just did not make sense to me. The tech support person guided me through the setup - so if you are having issues with that, I can tell you it is well worth waiting on hold with telephone customer service in order to get help.