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Pixma 922 printing white band on photos

prplehaze
Apprentice

Suddenly, out of the blue, my Pixma 922 printer started printing a white band across the top of my photos despite the setting on all photos being set to borderless and the preview showing no band or othe anomaly. I can't determine what the. problem is nor can I anything I have tried so far fix it, which admittedly isn't much since i don't know too much. Any suggestions would be much appreciated.

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

 

If you are still having this issue,I recommend contacting our chat team.The real time support would be most beneficial in this case.

 

To get to the chat feature, click HERE. Once in the chat box, ask to speak to a live person. You will be asked to create a Canon account and once that is done, you will be able to connect with one of our chat agents Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

 

We look forward to hearing from you.

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