Pixma 475 problem

[peterhole]

Hi Hive Mind

I was wondering if anyone could help me.

I have a canon pixma475 printer that has suddenly stopped printing. It no longer performs any function and is stuck on the error message as soon as it is turned on.

It gives error code 5100, i have followed the manual and various online forums but to no avail. 

There is no paper jam, the timing strip seems perfctly clean and free of grease. 

The carriage seems stuck and when turning on trys to move but can't go anywhere. I have had a look for obstructions. Access to the carriage seems very difficult.

Does anyone have any ideas?

Thanks

Peter

[Abel]

Hi, Pererhole!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!