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New Contributor
Posts: 2
Registered: ‎11-15-2017

Pixma 3520 frozen, won't turn off

[ Edited ]

When plugged in, 4x6 photo paper light comes on, pressing power butter-green light comes on but printer is not responsive. None of the buttons respond and computer does not find printer. I can then only turn it off by unplugging it.

Product Expert
Posts: 457
Registered: ‎01-20-2016

Re: Pixma 3520 frozen, won't turn off

Hi jmpowell831,

 

It seems that the printer is going into an error state, even if the alarm light does not come on.  Pressing and holding the Stop button for 5-7 seconds will dismiss many errors.  I also recommend removing and reseating the ink cartridges.

 

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New Contributor
Posts: 2
Registered: ‎04-27-2019

Re: Pixma 3520 frozen, won't turn off

I'm having this exact issue and I need to print.  I pressed the stop button but nothing happens.  What did you do to fix it???

Product Expert
Posts: 178
Registered: ‎04-19-2019

Re: Pixma 3520 frozen, won't turn off

Hi kelann162,

 

Disconnect the power cord from the back of the printer and the wall outlet for approximately 10 minutes. After the approximate amount of time has transpired, reconnect the power cord to the back of the printer and plug the unit directly into a different wall outlet. Turn the unit on. As the unit power on, listen for any abnormal sounds or the flashing alarm lamp. With a successful start-up process, perform a test print.

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