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Occasional Contributor
Posts: 6
Registered: ‎04-27-2019

Pixma 2500 won't align printhead

After starting the alignment process, the sheet prints out with no problem. But when I place it on the platen and press the start button as instructed, I get this error message:

 

error.JPG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I have tried this everal times with different cartridges since acquiring the printer months ago, always with the same result. I think it's time to try and sort it out if anyone can help.

Product Expert
Posts: 921
Registered: ‎11-19-2018

Re: Pixma 2500 won't align printhead

Hi voyeuse,

 

Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

 

We look forward to hearing from you.

Occasional Contributor
Posts: 6
Registered: ‎04-27-2019

Re: Pixma 2500 won't align printhead

I'm afraid the suggestion that I make a transatlantic phone call is not very helpful.

 

Printer issues I've raised  before have been rapidly resolved on this site, and I was - still am - hoping to get a similar response to this one. Help, please...

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