Canon Community Canon Community
 


Reply
Highlighted
Occasional Contributor
Posts: 5
Registered: ‎05-18-2019
Accepted Solution

Paper profile MG 5400 Mac

I have two printer drivers installed. MG7700 and MG5400.

I am able to acces the icc paper profiles for the 7700 for proofing, printing etc.

The profile for the 5400 is nowhere to be seen.

Is there somewher online to download the Canon MG5400 series GL2.icc profile so I can manually inatall it?

Thanks.

Honored Contributor
Posts: 5,940
Registered: ‎11-13-2012

Re: Paper profile MG 5400 Mac

Try reinstalling the printer driver.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 5
Registered: ‎05-18-2019

Re: Paper profile MG 5400 Mac

I had reinstalled the latest driver. Since I can find and see the 7700 icc files, if I could acquire the 5400 profiles, I could install them manually. 

Honored Contributor
Posts: 5,940
Registered: ‎11-13-2012

Re: Paper profile MG 5400 Mac

Are you sure you have the IJ Series version of the printer installed and on the AirPrint version.
John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 5
Registered: ‎05-18-2019

Re: Paper profile MG 5400 Mac

Everything in the Canon utilities folder starts with IJ.

The driver version is 16.10.0.0

I don't know what AirPrint is.

Honored Contributor
Posts: 5,940
Registered: ‎11-13-2012

Re: Paper profile MG 5400 Mac

What do you see when you go to System Preferences->Printers & Scanners?

 

Something like this:

Printers & Scanners 2019-05-19 15-17-34.jpg

 

Click Options & Supplies and get to the priner utility

 

Monosnap 2019-05-19 15-22-00.jpg

 

Canon PRO-100 series (88.87.17.dc.6c.0f) 2019-05-19 15-21-00.jpg

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Honored Contributor
Posts: 5,940
Registered: ‎11-13-2012

Re: Paper profile MG 5400 Mac

You want something similar that says 5400 series.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Occasional Contributor
Posts: 5
Registered: ‎05-18-2019

Re: Paper profile MG 5400 Mac

Yes, I see all those for the 5400.

BTW the printer is recognized and prints.  The problem is for printing jobs and soft proofing there is no 

Canon MG5400 series GL2.icc available. Only Canon MG7700 series GL2.icc

Honored Contributor
Posts: 5,940
Registered: ‎11-13-2012

Re: Paper profile MG 5400 Mac

[ Edited ]

OK. Since you have that profile for the 7700 printer I know you know that you need to add profiles in LR in order to have them appear in the printing drop down. Maybe that printer doesn’t support that paper. Give Canon a call at 1-800-OK-CANON. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Product Expert
Posts: 178
Registered: ‎04-19-2019

Re: Paper profile MG 5400 Mac

Hi TomM130,

 

Canon does not offer a separate file for the GL2.icc profile for the MG5400 series printer. 

 

Try removing the printer from the printer list.

Add the printer back to the list, when adding the printer back to ensure that the Canon MG5400 series is next to USE before selecting ADD. Adfter this is done, restart your computer and attempt to locate the profiles again.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement