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Posts: 1
Registered: ‎04-15-2019

Re: Paper jam in MX870 printer?

Didn't help me..


I was getting a line on the printout so I used the printer functions to


a) Do a deep cleaning .. which seemed ok.. when it printed the results with no issue

b) Roller Cleaning which clunked a lot but it finished cleanly

c) Auto head alignment which jammed ..  Removed the jammed paper .  Shut off on, tried it again ,,, same thing the paper jammed. removed the jammed sheet lifting the top cover

d) went through the whole sequence of looking for any paper jammed that I could not see from the top .. nothing


Now anything I try to print, or any print nozzle check pattern or any print head alignment   feeds, prints and jams.,


Note I was not having any jam problems at all before doing the roller cleaning.  Will try that again .. to see what gives.


Any help will be appreciated.  The printer has been pretty flawless for many years or light use.  As I said  it was fine I was just getting a vertical line in the printed result and tried to use the printer features to clean and align and zap .. it won't print without jamming now.



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