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New Contributor
Posts: 4
Registered: ‎06-04-2013

Paper Jam

My printer prints ok. However the problem with the printer is that if I print more then 2 or 3 pages, the paper gets jammed in the rollers and the paper will not go foward or back. I have to pull the paper out and the paper get torn because something is griping  the paper and wont let go.  I tried cleaning the rollers but it did not help.  I tried different band of paper and did not help. If I want to print a test page, it will work very well. But  if I need to print more then 2 pages, it gets all jammed up. Is there anything I can do to fix it. I am afraid that the repair cost will cost more than the printer.  I have had the printer over a year and have only used it two or three times before it started doing this.  I cannot take it back to Walmart because it was an open box  item. Please tell me what to do.

Moderator
Posts: 1,673
Registered: ‎07-08-2013

Re: Paper Jam

Hi, a511475!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

New Contributor
Posts: 4
Registered: ‎06-04-2013

Re: Paper Jam

Canon Pixma MP 495

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Product Expert
Posts: 402
Registered: ‎02-28-2017

Re: Paper Jam

Hi a511475  

 

It sounds like you have already performed the recommended roller cleanings.  Please click HERE to check for jams.   If the issue continues, It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI                  

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