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New Contributor
Posts: 3
Registered: ‎12-23-2018

PIXMA stops printing cyan.

My PIXMA TS9120 suddenly stopped printing cyan.  The tank was half full.  I ran the clean head and deep clean head procedures.  No luck.  I installed a new Canon ink tank but this did not help.

Do you have any suggestions before I take it to a repair shop?

 

John

Esteemed Contributor
Posts: 3,529
Registered: ‎11-19-2017

Re: PIXMA stops printing cyan.

Hi John.

Nothing besides shutting the device off and unplugging.  Remove and reseat the print head, then reconnecting and powering on.  A head cleaning and tank replacement should have helped.  Without an error message to confirm what's wrong, you are going to need service and repair.

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 3
Registered: ‎12-23-2018

Re: PIXMA stops printing cyan.

Thanks

Product Expert
Posts: 1,179
Registered: ‎11-19-2018

Re: PIXMA stops printing cyan.

hi TXbirder,

 

Is your printer still in it's 1 year warranty?

New Contributor
Posts: 3
Registered: ‎12-23-2018

Re: PIXMA stops printing cyan.

Nope.  2+ years old.

Product Expert
Posts: 3,849
Registered: ‎07-28-2014

Re: PIXMA stops printing cyan.

Hi TXbirder,

 

You are eligible for Canon's Upgrade Program.  This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system.  This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

 

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET).  If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight.  Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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