11-05-2019 10:45 PM
My PIXMA TS9120 suddenly stopped printing cyan. The tank was half full. I ran the clean head and deep clean head procedures. No luck. I installed a new Canon ink tank but this did not help.
Do you have any suggestions before I take it to a repair shop?
11-07-2019 08:44 AM
Nothing besides shutting the device off and unplugging. Remove and reseat the print head, then reconnecting and powering on. A head cleaning and tank replacement should have helped. Without an error message to confirm what's wrong, you are going to need service and repair.
11-15-2019 01:57 PM
You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.