11-05-2019 10:45 PM
My PIXMA TS9120 suddenly stopped printing cyan. The tank was half full. I ran the clean head and deep clean head procedures. No luck. I installed a new Canon ink tank but this did not help.
Do you have any suggestions before I take it to a repair shop?
John
11-07-2019 08:44 AM
Hi John.
Nothing besides shutting the device off and unplugging. Remove and reseat the print head, then reconnecting and powering on. A head cleaning and tank replacement should have helped. Without an error message to confirm what's wrong, you are going to need service and repair.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
11-07-2019 01:00 PM
Thanks
11-11-2019 12:15 PM
hi TXbirder,
Is your printer still in it's 1 year warranty?
11-11-2019 12:36 PM
Nope. 2+ years old.
11-15-2019 01:57 PM
Hi TXbirder,
You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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