Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎08-13-2019

PIXMA TS9120 keeps going offline

My TS9120 keeps going offline after it's idle and then it doesn't come back on when I send a job to print.  I've tried reinstalling it, tried wireless as well as LAN connections.  Sometimes restarting the printer works, sometimes it doesn't.   Any ideas???

Reputable Contributor
Posts: 874
Registered: ‎11-19-2017

Re: PIXMA TS9120 keeps going offline

Greetings,

I would start by giving the printer a static IP address.

 

Printer sleeps, gets turned off, etc, it will always get the same IP, and you will always be able to identify or find it on your network.  This will help with any troubleshooting as well.

 

 

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
New Contributor
Posts: 3
Registered: ‎08-13-2019

Re: PIXMA TS9120 keeps going offline

I finally called Canon Tech Support.  Printer is actually online, but the Mac isn't seeing it.  Solution seems to be to toggle the WI-FI off and then back on.  The printer then shows up as online again.  Kind of a work-around, but easier than anything else I've tried previously.

Reputable Contributor
Posts: 874
Registered: ‎11-19-2017

Re: PIXMA TS9120 keeps going offline

My recommendation is a solution.  A static IP will resolve this issue

 

Tech support gave you a "work around"

 

Deal with it once, or deal with it everytime you want to print.

 

Your choice.

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
New Contributor
Posts: 3
Registered: ‎08-13-2019

Re: PIXMA TS9120 keeps going offline

Hi Rick,

I don't know how to give my printer a static IP.  I'll do some research on that.

The "work around" is NOT working anyway.  Logging OFF of my wi-fi and then logging back ON worked a couple of times, but not reliably.  I'm almost ready to dump this printer and try something else.

 

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement