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New Contributor
Posts: 1
Registered: ‎12-08-2017

PIXMA TS6120 printer won't print from cassette tray

I get the message:

 

"Support Code                        1000

 

There is no paper in the rear tray.

Check the following, than load paper and select (OK).

 

-Align paper guides with the paper.

 

How to clear               OK"

 

I don't want to print from the rear tray; I want to print from the cassette tray. I do select the cassette paper type yet the message, above, is always the same. Support Code 1000 just tell how to load the cassette tray.

 

HELP, please

 

Dave5

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: PIXMA TS6120 printer won't print from cassette tray

Hi Dave5,

 

The following paper sizes can be loaded in the cassette tray of the printer:  A4, B5, A5, or Letter-sized plain paper.  All other paper sizes will need to be loaded in the rear tray of the printer.  More information on loading paper in the cassette and rear trays of the printer can be viewed here.

 

If you have one of the supported paper sizes loaded in the cassette tray of the printer, please ensure that the same paper size and type are selected in the printer driver and application that you are printing from.  If you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

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New Contributor
Posts: 2
Registered: ‎10-02-2018

Re: PIXMA TS6120 printer won't print from cassette tray

Simply, how do I set print for the cassette tray on my tablet 6220?
New Contributor
Posts: 2
Registered: ‎10-02-2018

Re: PIXMA TS6120 printer won't print from cassette tray

Basically, my problem is trying to set the main printing option to using the cassette tray. It defaults to the back tray printing, and says the wrong paper is loaded. I am trying to print a picture off of my phone. I have printed it once before recently, and it worked fine, now it is showing support code 1000. I have letter selected on my phone print app, and I have letter sized paper loaded in the printer along with the blue tabs set to letter size as well. I have the ts6220, any help would be much appreciated, thank you.
New Contributor
Posts: 1
Registered: ‎12-01-2018

Re: PIXMA TS6120 printer won't print from cassette tray

Hopefully you were able to resolve this by now! I had the same issue and somehow the cassette paper size was changed. I pulled out the cassette and replaced it and saw the paper was set to A4 when I wanted it to be Letter. I changed it and that solved the problem. Hope this helps!

akm
Occasional Contributor
Posts: 6
Registered: ‎01-14-2013

Re: PIXMA TS6120 printer won't print from cassette tray

[ Edited ]

 

That worked here !

Thanks !

 


@sunnysea47 wrote:

Hopefully you were able to resolve this by now! I had the same issue and somehow the cassette paper size was changed. I pulled out the cassette and replaced it and saw the paper was set to A4 when I wanted it to be Letter. I changed it and that solved the problem. Hope this helps!


 

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