09-14-2021 08:05 PM
Newly purchased TR8620 printer using Windows 7 with a wired connection (I know - so 2012). Everytime I try to run the win-tr8600-1_0-n_mcd.exe driver install file, I receive the following message:
"Failure to acquire information on driver and software. Check the network connection and try again"
I'm 100% sure I have an active internet connection. I can successfully print a "Windows Printer Test Page" and the computer system recognizes the printer is connected (via the control panel). I have also deactivated my virus software and tried running the driver file as an administrator.
I'm at a loss. I need the IJ Scan Utility program included in the the driver install to make this printer worth anything to me.
Any smart people out there???
09-14-2021 08:33 PM
The IJ Printer Assistant tool recognizes that there is a PIXMA printer attached and seems to function correctly.
Botomm line -
I cannot seem to install the drivers for this printer and therefore any of the associated software contained within that driver install program.