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Occasional Contributor
Posts: 5
Registered: ‎01-18-2020

PIXMA Problems w/Chromebook

My Pixma MG3520 used to work with this Lenovo Chromebook--I bought it specifically bc it was Cloud Print Ready. Recently the printer has been freezing up with BK messages despite adequate ink supply and I thought that was why it wouldn't print, but it copies fine, the printer is "offline" and I can't seem to restore it. I'm pursuing help with Chrome but no luck so far, and their setup page is nonresponsive in the same way the email form at Canon is. Very frustrating, but I have to believe there's a way to reunite these star-crossed appliances. Help? Thank you! 

Esteemed Contributor
Posts: 3,617
Registered: ‎11-19-2017

Re: PIXMA Problems w/Chromebook

[ Edited ]

Greetings,

MG3520 - ChromeOS is not a supported operating system:

 

Windows 8, Windows 7, Windows 7 SP1, Windows Vista SP1, Vista SP2, Windows XP SP3 32-bit, Mac OS® X v10.6.8 - 10.9.x.  Windows 10 is also supported.

 

Instuction for addind printers to Chrome OS:

 

https://support.google.com/chromebook/answer/7225252?hl=en

 

The SELPHY App is another alternative:

 

https://play.google.com/store/apps/details?id=jp.co.canon.bsd.ad.pixmaprint

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~ImageClass MF644Cdw
Occasional Contributor
Posts: 5
Registered: ‎01-18-2020

Re: PIXMA Problems w/Chromebook

Just to be clear, it was at the time I bought it, and it worked fine for three-plus years. Do you mean they've simply stopped supporting it? If so, is there a patch or workaround? I'm poor and need this setup for a lot of paperwork. 

Product Expert
Posts: 3,935
Registered: ‎07-28-2014

Re: PIXMA Problems w/Chromebook

Hi HLSeggel,

 

You can use your PIXMA MG3520 with your Chromebook.  First, please press and hold the STOP button on your printer until the Alarm lamp flashes 15 times, then let go of the button.

 

The Network Configuration page will print.  Is the SSID listed match the wireless network name that your Chromebook is connected to?  If so, please take note of the IPv4 IP Address on this page.

 

On your Chromebook, please open the Chrome web browser.  Type in the IPv4 IP Address of your MG3520 in the address bar of Chrome and press the Enter key on the keyboard.

 

Log in to the user interface of your MG3520.

 

Click Google Cloud Print Setup on left side

 

Click Register with Google Cloud Print

 

For more information regarding this process, please view the following PDF:

 

http://downloads.canon.com/cloud/MG3520_PreparingGoogleCloudPrint.pdf

 

 

 

 

 

 

 

 

 

 

http://downloads.canon.com/cloud/MG3520_PreparingGoogleCloudPrint.pdf

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Occasional Contributor
Posts: 5
Registered: ‎01-18-2020

Re: PIXMA Problems w/Chromebook

Thanks. Someone called and walked me through this process but it didn't work. I got a "Congratulations! Your printer is now connected" msg, but behind it the screen said "Communicating..." for AGES, and when I tried to print once again the printer was not connected. I think my best bet is downloading to USB and printing at the library.

Occasional Contributor
Posts: 5
Registered: ‎01-18-2020

Re: PIXMA Problems w/Chromebook

Thanks but, as I stated below, I tried this and it did not work. Looking at giving up the MG, keeping the iP2702 for my very old Dell, and mostly taking a USB drive to somewhere with decent, connected tech.
New Contributor
Posts: 1
Registered: ‎05-30-2021

Re: PIXMA Problems w/Chromebook

I am having the same problem. I printed out the network configuration page and there is nothing listed to the right of the IPv4 Address, it is blank.
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Occasional Contributor
Posts: 5
Registered: ‎01-18-2020

Re: PIXMA Problems w/Chromebook

Both my Canon printers are sitting on the floor while I look for a way to get them to an e-waste pick-up. Super bummed, I used to at least be able to scan to a Windows XP laptop and now even that's not working. Sorry to hear you're having the same issue.

Product Expert
Posts: 3,935
Registered: ‎07-28-2014

Re: PIXMA Problems w/Chromebook

Hi etate42,

 

What model Canon printer do you own?

 

On the network configuration page that you printed, is your home's Wi-Fi network name listed next to SSID?

 

 

 

 

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