07-08-2017 01:20 PM
Solved! Go to Solution.
07-08-2017 03:34 PM
08-01-2017 02:46 PM - edited 08-01-2017 02:50 PM
09-29-2017 02:31 PM
11-16-2017 01:06 AM
Please try performing at least one cleaning and two deep cleanings on the printer by following the steps shown here to try and resolve the issue of the blank pages printing. If you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.
12-07-2017 09:46 PM
12-17-2017 07:27 PM - edited 12-17-2017 07:28 PM
Hello Canon support,
I also have this issue. It happened about a year ago, I went thru these steps and the issues was resolved. Now it's happened again, I went through the same steps, but it's not resolving the issue. I am unable to run any cleanings etc. The printer doesn't have an error until I try to print or do any maintainace on it. How do I verify that I need a new print head and do you have a part number for this? Other Suggestions? I am also out of warranty. thanks much, Lori
12-17-2017 08:00 PM
12-17-2017 08:11 PM
Thanks! Yes, I tried that several times, cleaned teh print head twice... I think the print head is dead. I've been working on it for hours, power cycling etc.