02-12-2016 10:33 AM
02-12-2016 11:01 AM
Hi TomC!
Welcome to the Canon Community Forums and thank you for your post!
So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows XP/Vista/7/8/10 or Mac 10.x), as well as the way you connect to your printer (USB or networked via WiFi or Ethernet).
Any other details you'd like to give will only help the Community better understand your issue!
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Thanks and have a great day!
02-12-2016 06:03 PM
Using Windows 10, just recently updated from 8. Could that be the problem? Connect via WI-FI. The computer is 3 feet from the printer.
02-15-2016 03:43 PM
Hello.
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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