Hi bigfoot47,
To try and resolve the issue, please ensure that the paper guides in the paper tray are snug against the paper, and that the cassette tray is fully pushed in. Once has been done, we recommend performing at least three roller cleanings on the printer by following the steps located here to ensure that the paper path is clear and that the paper can feed smoothly.
If you still experience difficulty, we ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. A Canon technical support representative will be happy to help. There is no charge for this call.
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