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Occasional Contributor
Posts: 18
Registered: ‎09-12-2020

PIXMA MX922 Canon IJ Scan Utility broken!

My MX922 is Wifi set up with my older iMac OS 10.11.6.  Canon IJ Scan Utility Version 1.1.1,  Canon IJ Network Tool (Driver) Version 4.7.2.  When I use the Canon IJ Scan Utility, it completes the scan and prompts me to "Exit" or continue to "Scan".  Neither button works and I have to force quit the Utility, losing the scanned document.  The Utility has worked well until now, for many years.   For example, the "Exit" button after several minutes will eventually flash blue but does nothing.  The dialogue window goes gray, and returns to normal view.  Still no response. The Scan button will eventuallhy do the same. 

Screen Shot 2020-09-12 at 12.14.00 PM.png

I've done the usual simple fixes to quit and restart the Utility, shut down the computer, etc.  Nothing works.  I reinstalled the Driver and Network Tool so i believe they are both the most recent versions.  Cannon Support refers me to their paid service or here.  Can someone please help!  Thank you in advance for taking the time to try.  Rod

Product Expert
Posts: 1,093
Registered: ‎11-19-2018

Re: PIXMA MX922 Canon IJ Scan Utility broken!

Hi romil01,

 

I recommend contacting our chat team.The real time support would be most beneficial in this case.

 

To get to the chat feature, click HERE. Once in the chat box, ask to speak to a live person. You will be asked to create a Canon account and once that is done, you will be able to connect with one of our chat agents Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

 

We look forward to hearing from you.

Occasional Contributor
Posts: 18
Registered: ‎09-12-2020

Re: PIXMA MX922 Canon IJ Scan Utility broken!

Hi Arthur J . . . I am unable to find a Chat option with the link you provided.  I tried "Get personalized support via My Canon Account. Access your account, or create a new account, click here to get started."  I logged in and can't find a chat option under the Help options or "My Membership - Canon Professional Services."  Hmmmm , , , Rod

Moderator
Posts: 201
Registered: ‎08-20-2018

Re: PIXMA MX922 Canon IJ Scan Utility broken!

Please be advised, that the chat option is only available when a technical support agent is available to help troubleshoot your gear. If agents are not available the chat option will not appear. 

Occasional Contributor
Posts: 18
Registered: ‎09-12-2020

Re: PIXMA MX922 Canon IJ Scan Utility broken!

Thanks . . . this doesn't seem practical but I'll check periodically and take my chanes of catching an available agent - seems like a long shot.  When an agent is available, where on the page will I find the Chat option?  Rod

Occasional Contributor
Posts: 18
Registered: ‎09-12-2020

Re: PIXMA MX922 Canon IJ Scan Utility broken!

Arthur J . . . I have tried multiple times to locate a chat option as you suggested while signed in to my account.   Finally today a "Chat" button appeared and I went through my entire problem only to learn this was a camera chat person and couldn't help.  I was logged in and don't have a Canon camera.  She gave me the link to get support you have to pay for - I've been there and will pay as my last resort.  There's a software conflict somewhere but I can expect that with an old Apple OSX operating system that is no longer being updated.  I may have to face the fact for some reason, the Utility stopped working on my iMac and perhaps can't be fixed.  Thanks for trying.  Rod

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