Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎08-25-2020


printer was working complete fine then all of the sudden it through up an error code and wont do anything. we have unplugged and let sit for 12 hours and it still doesnt work. what can we do? cannon customer support doesnt do anything but have me in a continous loop.

Esteemed Contributor
Posts: 3,539
Registered: ‎11-19-2017

Re: PIXMA MX490 ERROR Code B204

[ Edited ]


Its possible new ink cartridges might resolve this error.


B204 is usually the print head.  Overheated, malfunctioning or failed.


If you have replaced the cartridges recently or they are relatively new, try removing them, re-seating the test again.


If the error persists, its time for a new printer.  The cost to replace the print head and or to ship and have the device serviced will exceed the cost of replacement.

Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement