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New Contributor
Posts: 4
Registered: ‎03-16-2021

PIXMA MX410 does not work on Big Sur (“Filter Failed”)

My Pixma printer has been working fine from Yosemite until Catalina (incl). It doesn't work on Big Sur anymore...

This is what I did:

1) Clean install of Big Sur 11.2.3 on a MacBook Pro 2018
2) Add Printer -> My mac can see the MX 410 series printer but doesn't have any driver for it
3) Went to Canon's website, found the printer, downloaded the latest driver (released for Sierra...)
4) Installed the driver (mcpd-mac-mx410-16_10_0_0-ea21_3.dmg)
5) Rebooted MacBook
6) Add Printer -> Select the MX410 printer (Bonjour) - now the MX410 driver has been automatically selected
7) Printer has been added -> great

Whenever I try to print something, I always get the famous 'Filter Failed' error message in the printer’s window.

Any ideas how to solve this?

(I don't want to convert this printer into electrical waste just because of a missing driver)
Product Expert
Posts: 3,860
Registered: ‎07-28-2014

Re: PIXMA MX410 does not work on Big Sur (“Filter Failed”)

[ Edited ]

Hi adamsfamily,

 

The PIXMA MX410 is not supported wth macOS 11 (Big Sur).  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002.  They're available weekdays and Saturdays after 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 4
Registered: ‎03-16-2021

Re: PIXMA MX410 does not work on Big Sur (“Filter Failed”)

[ Edited ]

Hi Patrick,

Why is Canon contributing to dumping electrical waste to our forests and oceans?

 

I mean, this printer is working just fine. It's working fine from 1) Windows and from 2) MacOS Catalina. I have a ton of supply material purchased. I don't want to dump that to the waste a nobody else should.

 

Even on macOS BigSur I can print with this printer with the open-source Gutenberg drivers. So the printer is communicating just fine with Big Sur, however, the Gutenberg drivers don't let me chose certain parameters like print quality, black & white ink, etc.

 

Given the fact that Canon is making money mostly on inks and less or printers, even if you don't care about electronic waste and the environment, you should fix the drivers so that I keep buying supplies. If I can't use this printer anymore, I would go and buy an HP or Lexmark because this ruins my trust in Canon. What will happen next year? Will you say 'Sorry, not supported on macOS 16, go and buy a new printer'?

This is a shameful proposition.

New Contributor
Posts: 2
Registered: ‎08-04-2021

Re: PIXMA MX410 does not work on Big Sur (“Filter Failed”)

I agree with Patrick.  I have an MX410 that works fine on my old macbook pro, which runs on OS X El Capitan.  I bought a new Macbook Air which has OS Big Sur and now I'm supposed to buy a new printer, even though my MX410 works fine? I am sending my files to my old computer to print. I should not have to buy a new printer.

New Contributor
Posts: 4
Registered: ‎03-16-2021

Re: PIXMA MX410 does not work on Big Sur (“Filter Failed”)

Yes, just let me clarify: you agree with me (adamsfamily) Smiley Happy, Patrick was the one saying 'hey buy a new printer, ya' Smiley Sad

New Contributor
Posts: 2
Registered: ‎08-04-2021

Re: PIXMA MX410 does not work on Big Sur (“Filter Failed”)

I'n sorry! Yes, I was agreeing with you.  We should be able to use our older working printer with our new computer.

New Contributor
Posts: 4
Registered: ‎03-16-2021

Re: PIXMA MX410 does not work on Big Sur (“Filter Failed”)

Yes, it makes no sense to produce electrical waste because of business.

 

Cannon should write a new driver and sell it 30% or 50% of the price of a new printer, would still be a better solution.

 

Nonetheless, I have partial success with the GutenPrint driver. I've got version "gutenprint-5.3.3.dmg". I can print, at least. It has a few bugs (e.g. it pauses printing between jobs - fortunately you can Resume from your Mac) and I also think sometimes it prints blacks a R+G+B (maybe just my impression). Still worth a try for you!

 

Still a shame for Canon!! I refuse to buy a new canon printer! Will be using this as long as I can and then I try another brand.

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