03-16-2021 03:37 AM
04-16-2021 03:59 PM - last edited on 04-16-2021 04:01 PM by Danny
The PIXMA MX410 is not supported wth macOS 11 (Big Sur). You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002. They're available weekdays and Saturdays after 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.
04-16-2021 05:03 PM - edited 04-16-2021 05:04 PM
Why is Canon contributing to dumping electrical waste to our forests and oceans?
I mean, this printer is working just fine. It's working fine from 1) Windows and from 2) MacOS Catalina. I have a ton of supply material purchased. I don't want to dump that to the waste a nobody else should.
Even on macOS BigSur I can print with this printer with the open-source Gutenberg drivers. So the printer is communicating just fine with Big Sur, however, the Gutenberg drivers don't let me chose certain parameters like print quality, black & white ink, etc.
Given the fact that Canon is making money mostly on inks and less or printers, even if you don't care about electronic waste and the environment, you should fix the drivers so that I keep buying supplies. If I can't use this printer anymore, I would go and buy an HP or Lexmark because this ruins my trust in Canon. What will happen next year? Will you say 'Sorry, not supported on macOS 16, go and buy a new printer'?
This is a shameful proposition.
08-04-2021 02:11 PM
I agree with Patrick. I have an MX410 that works fine on my old macbook pro, which runs on OS X El Capitan. I bought a new Macbook Air which has OS Big Sur and now I'm supposed to buy a new printer, even though my MX410 works fine? I am sending my files to my old computer to print. I should not have to buy a new printer.
08-05-2021 02:14 PM
Yes, it makes no sense to produce electrical waste because of business.
Cannon should write a new driver and sell it 30% or 50% of the price of a new printer, would still be a better solution.
Nonetheless, I have partial success with the GutenPrint driver. I've got version "gutenprint-5.3.3.dmg". I can print, at least. It has a few bugs (e.g. it pauses printing between jobs - fortunately you can Resume from your Mac) and I also think sometimes it prints blacks a R+G+B (maybe just my impression). Still worth a try for you!
Still a shame for Canon!! I refuse to buy a new canon printer! Will be using this as long as I can and then I try another brand.