10-14-2019 09:57 AM
I have this message PIXMA MP990 ink absorber is almost full. I used a paper towel to absorb the ink on the ink absorber pad until I got very little on the towel Can I reset the ink absorber counter? I just bought ink for the printer and it works very well. Thanks.
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10-15-2019 01:31 PM
Please disconnect the power cord from your PIXMA MP990 for 24 hours. After that time period, please reconnec the power cord and turn your PIXMA MP990 on.
If the error persists, your PIXMA MP990 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.