09-19-2014 01:46 AM
I hope this is the right forum. I have tried looking in the forums and website and nothing seems to work. I have a Canon Pixma MP830 Scanner, Copier, and printer. This is what is happened:
I went to the store and bought new cartridges. We installed the new ones and tried to print. 6A00 kept appearing. When we opened the top, the printer head did not move to the middle like it was suppose to and the lights did not come on.
We do not have the money to go to a service center of some sort and would like to know if anyone has any suggestions or at least know why this is not working?
10-13-2014 07:38 AM
To try and resolve the 6A00 error, please turn off and unplug the printer, then gently with your finger, please move the print head over so you can access it to remove and reseat all of the ink tanks and print head in the unit. Please do not force the print head over if it does not move easily with your finger, as this can do damage to the printer. While the ink tanks are out, please ensure that there are no obstructions or paper inside of the printer. Once this has been verified and the inks and print head have been removed and reseated, please plug the unit back in and turn it back on.
If you still experience the same error after performing the steps above, the printer will require servicing. Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.