08-03-2013 04:59 PM
So that the Community can help you better, we will need to know more about the ink tanks being used in the printer, including whether they have at least some ink inside each one, or if they're empty. That, and any other details you'd like to give will only help the Community better understand your issue! Thanks and have a great day!
08-28-2013 05:39 PM
Thanks for your prompt response.
I left almost immediately after I sent in my question for a three plus week visit to the northeast.
Now I'm back and trying to pick up the thread.
After I re-read you response I went into the printer and asked for supply levels. The response I got back was "The requested application was not found on this server as the application may have moved or changed."
Is there some other way I can get a reading on ink levels other than going through the usual response of asking for supply levels?
09-01-2013 07:36 PM
It's possible the error is blocking the ink levels from being displayed. If the error remains after removing the power cord from the back of the unit and leaving it out for at least 10 minutes, please click on the Contact Us link below to obtain further assistance and servicing options if needed. Thanks!
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