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New Contributor
Posts: 1
Registered: ‎12-05-2019

PIXMA MG7520 - incorrect print head issue

[ Edited ]

I keep getting error code 1403 with my PIXMA MG7520 printer. "The type of print head is incorrect. Install the correct print head."  I still have the original printhead in the machine (QY6-0083). I have tried all the troubleshooting suggestions on this topic, including re-setting the print head, restoring it, taking it out to clean, putting new ink cartridges in. Nothing has worked. What do I need to do? I used to be able to periodically print throughout getting these error messages, but now I cannot print at all (I've tried holding down the "stop" button, unplugging the machine, etc). Please advise.

 

Thanks so much.

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Product Expert
Posts: 2,644
Registered: ‎07-28-2014

Re: PIXMA MG7520 - incorrect print head issue

Hi jillsnyder,

 

Because reseating the printhead did not clear the 1403 error, your PIXMA MG7520 would require service.

 

You are eligible for Canon's Upgrade Program.  This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system.  This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

 

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET).  If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight.  Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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