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New Contributor
Posts: 2
Registered: ‎11-12-2020

PIXMA MG6820 Software Download

Trying to download MG6820 software to a new computer. When I try to install, I get a pop up that says "Zip file is damaged, truncated, etc. Try download again." I've tried downloading several times. Windows 10 recognizes the printer and I can print, but can't scan. Help!

Esteemed Contributor
Posts: 3,372
Registered: ‎11-19-2017

Re: PIXMA MG6820 Software Download

Greetiings,

Are you using the download from this page?  I think its an online tool.

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mg-s...

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 2
Registered: ‎11-12-2020

Re: PIXMA MG6820 Software Download

Rick, that is the one I used. I've tried on two different computers, several times., with the same result. Do you know any other source?

Product Expert
Posts: 3,799
Registered: ‎07-28-2014

Re: PIXMA MG6820 Software Download

Hi Tricks,

 

Please try using a different web browser, such as Edge, Chrome or Firefox.  I have noticed this issue when using Chrome.

 

 

 

 

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