05-21-2020 08:23 PM
I have a PIXMA MG 6120 that has come up with a B200 error message. I have unplugged for 2+ hours and have cleaned the print head thouroughly with no success. What else can I try?
05-22-2020 10:01 AM
Greetings,
Straight from Canon's knowledgebase:
Unfortunately, this is an unrecoverable hardware error and repairs are no longer available for this product due to its age. If you wish to move up to a newer product, please contact our Customer Support team at (866) 443-8002 to explore your options. Turn off the machine, and unplug the power cord of the machine from the power supply.
https://support.usa.canon.com/kb/index?page=content&id=ART109258
If you have unplugged and power cycled, there isn't much else to do.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
05-22-2020 10:26 PM
Thanks. It's been a good machine and even though it's fairly old I'm sure it hasn't been used much as printers go. I'm not very electronics savvy but other than occassional print head cleaning I can't imagine much should go wrong with a printer like this as long as it isn't something that moves or mechanical. PLANNED OBSOLESCENCE maybe? Oh well, they're fairly inexpensive so a new one might be nice. After seeing all the problems people have had with various Canon printers, I won't be buying another Canon. Maybe a Brother or HP?
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